Frequently Asked Questions

What is a specialty pharmacy?

A specialty pharmacy provides medications created to target and treat complex medical conditions and rare diseases. These medications are often very expensive and require special handling. They can be taken by mouth, injected, inhaled or infused.

Why should I pick a speciality pharmacy when I can drive to a retail pharmacy in my neighborhood?

Specialty pharmacies handle medications that are considered the most complex and often require special handling. Our specially trained pharmacists can make your treatment experience easier and more comfortable, and we offer a 24/7 support staff to answer any of your questions. We keep ample stock of medications available, so you can adhere to your physician's prescribed treatment schedules without delay.

Our services include:

  • An individualized patient care plan
  • Verbal and/or written education about medications
  • Medication self-administration training
  • Communication with your physician
  • Assistance in identifying financial assistance programs
  • Delivery of all medications and medication supplies
  • Clinicians available 24/7 for emergency support

If I'm new to BriovaRx, how do I get started? (Video)

To get started online, simply complete the new patient form and a member of our team will follow-up with you. You can also get started over the phone by calling us at 1-855-4BRIOVA (1-855-427-4682).

If you need assistance filling out the form, watch our how-to video:

If I cannot afford my copay responsibility is there help available?

There may be help and your pharmacy team member can assist with the next steps you should take.

Can I get all my prescriptions through your pharmacy?

We are a specialty pharmacy. We suggest you continue to use your regular pharmacy for all other medications. However, it is important for us to know about any changes to other medications you receive at your regular pharmacy.

How do I get my medications from your pharmacy?

If you are new to BriovaRx, we need to learn more about you either via our new patient form or by calling us at 1-855-4BRIOVA (1-855-427-4682).

If you are a current patient, simply sign in and request a prescription refill.

Once we receive your request, our pharmacy team will work with you and your doctor's office to fill your prescription and provide knowledgeable assistance and education. We offer convenient delivery of medications directly to your home or preferred location. We use experienced carriers to ensure your medications are carefully shipped. If your medications require special handling or refrigeration, they will be packed and shipped accordingly. There is no cost for shipping or handling.

If I have existing prescriptions with BriovaRx, can I manage my account online?

Yes. Using information found on your prescription bottle, you are able to register for an account. Once registered, you can:

  • view your patient care chart
  • manage your patient information
  • initiate a prescription refill
  • manage your orders
  • have live consultations with BriovaRx clinicians about medications and conditions using BriovaLive

How do I request a refill on my prescription? (Video)

You can initiate a refill request online after you've registered for an account. Once registered, you can refill your prescriptions plus check your prescription history, order and shipping status, medical coverage and more.

If you need assistance registering, view the how-to videos found in question 6 above.

If you need assistance requesting a refill, watch our how-to video:

Do I have to be there to sign for the prescription when it is delivered?

It is not necessary. Before shipping any order (new or refill) we will always make contact with you to confirm the delivery date, and agree on a safe place to leave your package, so you can easily retrieve your delivery, on time.

Do you offer Saturday delivery?

When necessary, we can arrange for Saturday delivery. We sometimes suggest avoiding Saturday deliveries, because the level of service can differ in certain areas. We prefer to have the prescription delivered to you during the week, to keep with the medication schedule prescribed by your doctor.

Can I see the status of my order online? (Video)

You can track the status of your orders by accessing your online account and clicking 'Orders'. From there, you can see the status of any pending online order requests or view the status of any open orders we have for you; this includes orders that were placed over phone or by your physician.

If you need assistance registering, view the how-to videos found in question 6 above.

If you need assistance with your orders, watch our how-to video:

If I still need help or want to talk to someone, what time can I reach someone from customer service?

  • Birmingham, Alabama
    Mon-Fri; 8:30am-5:00pm CST
  • Los Angeles, California
    Mon-Fri; 8:30am-5:00pm PST
  • Miramar, Florida
    Mon-Fri; 8:30am-5:00pm EST
  • Clayton, Georgia
    Mon-Fri; 8:30am-5:00pm EST
  • Jeffersonville, Indiana
    Mon-Fri; 8:00am-10:00pm EST
    Sat-Sun; 9:00am-8:00pm EST
  • Lenexa, Kansas
    Mon-Fri; 8:30am-5:00pm CST
  • Lake Charles, Louisiana
    Mon-Fri; 8:30am-5:00pm CST
  • South Portland, Maine
    Mon-Fri; 8:30am-5:00pm EST
  • Avon, Massachusetts
    Mon-Fri; 8:30am-5:00pm EST
  • Columbus, Mississippi
    Mon-Fri; 8:30am-5:00pm CST
  • Las Vegas, Nevada
    Mon-Fri; 8:30am-7:00pm PST
    Sat; 8:30am-5:00pm PST
  • Long Island City, New York
    Mon-Fri; 8:30am-5:00pm EST
  • Franklin, Tennessee
    Mon-Fri; 8:30am-5:00pm CST
  • San Antonio, Texas
    Mon-Fri; 7:00am-7:00pm CST
  • Dunbar, West Virginia
    Mon-Fri; 8:30am-5:00pm EST

A member of our team of pharmacists and nurses is available 24 hours a day, seven days a week for emergency "on call" services. You can call toll-free at 1-855-4BRIOVA (1-855-427-4682).

My doctor told me I will need to inject some of the medications myself, and I've never done this. Can you help me? (Video)

Our pharmacy offers a number of resources to help you learn how to inject your medication. A specially trained staff member will provide guidance over the phone during your initial consultation, walking you through safe, comfortable administration. You can also request a live video consult and demonstration with an expert clinician through BriovaLive™ when you sign in to your secure patient account. We provide educational literature and information with your medication shipment.

If you need assistance registering, view the how-to videos found in question 6 above.

If you need assistance with BriovaLive™, watch our how-to video:

How should I properly dispose my needles, syringes and/or medications?

Safe needle and syringe disposal

BriovaRx provides free Sharps containers so you can dispose of needles, syringes and used injection devices in a safe and proper manner. If you need a new Sharps container, you can request one from your patient care coordinator when you schedule your shipment.

The Environmental Protection Agency (EPA) has several needle disposal guidelines to help decrease community exposure to needles. You should never:

  • Throw loose needles in the garbage
  • Flush used needles down the toilet
  • Place needles in recycling containers

Your local area may have different guidelines for needle disposal. If you are not sure about the correct way to dispose of needles in your area, check the following local resources:

Safe medication disposal

To dispose of unused or unneeded medication, BriovaRx recommends you contact your city or county government trash and recycling services. Deterra Drug Disposal Pouches are available, upon patient request. The Deterra System is a scientifically proven product, powered by patented MAT12 Molecular Adsorption Technology. In a simple three step process, a user can deactivate drugs, thereby preventing drug misuse and protecting the environment. Click here for additional information.

The following resources may also be useful:

I was recently diagnosed with a condition that requires home infusion services. Can you help me?

Yes! With BriovaRx Infusion Services, patients have the opportunity to receive vital fluids and medications in the comfort and privacy of their own home. You can learn more about BriovaRx Infusion Services by visiting our website .

What are the general browser requirements to use this site?

  • Browser version requirements
    • Google Chrome 46 and above
    • Mozilla Firefox 44 and above
    • Internet Explorer (10 and 11 - with OpenTok plugin installed: Download plug-in )
  • Mobile device Operation System requirements
    • For iOS device: iOS 9.0 or later
    • For Android device: 5.1 or later
  • Download the iOS app or Google Play app on mobile devices for best experience

I am having technical difficulty using BriovaLive on my computer. Can you help me?

  • Browser version requirements
    • Google Chrome 46 and above
    • Mozilla Firefox 44 and above
    • Internet Explorer (10 and 11 - with OpenTok plugin installed: Download plug-in )

I am having technical difficulty using BriovaLive on my mobile device. Can you help me?

  • Mobile device Operation System requirements
    • For iOS device - iOS 9.0 or later
    • Android device - 5.1 or later
  • Download the iOS app or Google Play app on mobile devices for best experience
  • Make sure Android devices default browser setting is Chrome
  • Non-supported browser: Safari
  • Need a webcam or webcam enabled devices. Select appropriate devices when asked "Would you like to share your camera and microphone with BriovaLive.BriovaRx.com"?
  • Need audio or audio enabled devices. Select appropriate devices when asked "Would you like to share your camera and microphone with BriovaLive.BriovaRx.com"?
  • If still having difficulties, call us at 1-855-4BRIOVA (1-855-427-4682) for immediate support or email us at BriovaRxPortalSupport@BriovaRx.com

Need Assistance

A member of our team can help answer any questions you have. Just call us toll-free at


1-855-4BRIOVA
(1-855-427-4682)

Getting Started with Us

Whether you are new to BriovaRx® or new to your condition, we're here.

Refills are easy

You can manage your prescription with ease online anytime.